Frequently Asked Questions

Everything you need to know about shopping with Ndure.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our courier partner's website to see real-time updates.

What is Ndure's return and exchange policy?

We offer a 15-day return and exchange policy for unused items in their original packaging with tags intact. Please note that sale items may have different terms.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as major credit and debit cards, and various digital wallets for a seamless checkout experience.

How do I find the right shoe size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.

How long does shipping usually take?

Standard delivery typically takes 3-5 business days for major cities and 5-7 business days for remote areas across the country.

Are the colors of the products accurate on the website?

We strive to display product colors as accurately as possible. However, actual colors may vary slightly due to screen resolutions and studio lighting.